Shipping and return policies for jacey j.
- Shipping Info
Shipments to addresses within the United States are sent via USPS Ground. Orders typically ship between 7 - 10 business days from the date your order was placed.The KOTGV web store currently does NOT ship to APO addresses.International shipments including Canada and Mexico are made via USPS international Ground or Express and can take 3 -6 weeks to arrive. Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.
A Note To Customers Living Outside the United States
If your order is to be shipped to an address outside of the United States for delivery to a shipping address you will be responsible for any and all import taxes, tariffs and duties which may be applicable to your shipment by your Country's Customs Agent, Government or Other Authority upon any parcel we send to you. International shipments can potentially be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country.
All communication about your order will be sent to the PayPal email address you used to make your purchase.
- Return Policy
Please contact us before returning an item and please choose your sizes carefully.
We accept returns on any faulty, damaged items or items which are the wrong size, or if the wrong item has been sent.